what is a shared hosting?

No, not at all.

Where do I go to login to my control panel?

Go to http://www.yourdomain.com/cpanel or http://yourIPaddress/cpanel. You can also go to http://yourdomain.com:2082/.

What control panel do you use and do you have a demo?

The control panel we use is called cPanel and WHM to all our resellers.

Are there any hidden costs, or setup fees?

No, there are no hidden costs or fees associated with any of the plans.

How long does it take to setup my account?

All our shared and Reseller accounts take 24-48 hours for activation.

What forms of payment do you accept?

We accept Checks, Demand Drafts, Cash and Bank Transfers. (for details contact our support team)

Can I upgrade at any time and how does it work?

Yes, you can upgrade at any time by getting in touch with our Team. It is free to upgrade and the only charge would be the price difference in the plan you upgrade to based upon of no. of months used.

How much is extra bandwidth and space?

If you need more bandwidth or disk space, send us a mail for upgrade.

Can I pay monthly?

Yes, you can pay monthly for a few of our packages. For more view our Hosting Packages.

How do I log into Webmail?

You can log into webmail by going to: http://www.yourdomain.com/webmail or http://youripaddress/webmail You can also log into webmail by going to http://youdomain.com:2095 . Your username will be the entire email address. For example: address@yourdomain.com with the password you’ve created.

What do I put for both incoming and outgoing mail server?

For both incoming and outgoing mail server, put mail.yourdomain.com or yourdomain.com

Are there any limits to the no. of outgoing mails?

There is a 200 hourly email limit per domain this limit is also applied towards mailman. If you send over this amount in any hour, most of the e-mails will bounce back with a undeliverable error.

Do you have a manual for our reseller panel?

Go to http://www.cpanel.net/docs/whm/index.html to view the documentation for Web Host Manager (WHM), which is your reseller control panel.

Can I view my site even though my domain’s name servers haven’t propagated yet?

Yes http://youriphere/~yourusernamehere/ Your IP is located in your welcome email. Please also don’t forget the ~ or the trailing /

How do I create email accounts?

To create an email account, login to your control panel and click Mail, then Add/Remove Email Accounts. *NOTE: By default you have no email address setup. The main username may look like it is setup as an email, but if you wish to use it, you will need to add it as an email account.